At Zoya & Fatima, we believe our customers come first! Our Customer Services team is at your disposal. If you would like to exchange or refund your purchased item please reach out to an agent and they will guide you through our process mentioned below.

International orders

 International orders are routed through DHL or SKYNET. All our international clients will be provided with a tracking ID when the order is dispatched. The customer shall bear any additional charges for custom clearance or any other variation in price beyond our control.

Domestic Orders:

  • Validity: All products purchased from can be exchanged only if they are received in wrong size, incorrect article within 3 days of the delivery date, no-questions-asked! HOWEVER, Articles will qualify for refund if it is received in a damaged condition and the customer should notify within 2 days of the delivery date.
  • Conditions Qualified for Exchange or Refund:  Articles are qualified for exchange or refund only if they are unused, unwashed, all tags are intact and the packing is in its original condition. Any excess fabric or embellishment utilized during photoshoots will not be provided with the product unless mentioned on the website. Such exchange/ refund claims will not be regarded as valid. 
  • Process of Online Exchange or Refund:  Simply notify us of your exchange or refund intention within 3 days of delivery date and share tracking details along with your order # with our customer services team by calling at our helpline # +92-309-3330033 or via WhatsApp # +92-309-3330033 

You may choose to use any of below approved courier service companies. You must share tracking # details within 2 working days of dispatch to our premises.

Please send the article to the following address:

Zoya & Fatima,
77-D/1, First Floor, Lahore Centre, Main Boulevard

Gulberg III, Lahore, Pakistan.. 

All shipping costs will have to be borne by the customer.