Refund Policy:

  • ZOYA&FATIMA has a strict no re-fund policy. If the article received is damaged in any way it will be exchanged with any other article within the same price range available on the website.

    • Products must be returned within 4 days from the day of delivery, To return your purchase, please call at +92309 3330033. All items to be returned or exchanged must be unused and in their original condition 
    • Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution, we may offer a refund.


Exchange policy:

You have to let us know within 48 hours after the delivery to claim for the exchange if:

  • The product is damaged
  • The product must be unused, in the original packaging with labels and protective stickers/papers attached.
  • The product received does not match the ordered size.
  • This is only applicable for orders delivered within Pakistan, for international orders please contact our complaint management team on Whatsapp.


How do I apply for Exchange?

  • You have to contact us on Whatsapp, we have an exchange process of 10-12 working days. You have to send the article back to us via any courier services with the original TCS slip came with the order. Once the article is received, your exchange process starts.
  • Please note that you are responsible for the cost of returning the items to us.
  • During busy periods (Festive holidays) Exchange will be extended.


  • The Voucher given in any compensation cannot be redeem on our outlet they can only be used for online purchase